Help & FAQS

Faq General Questions

Our odor eliminator uses advanced aqueous catalyst technology, which is both highly effective and eco-friendly. Unlike traditional solutions, our product not only neutralizes odors but also breaks them down at a molecular level, ensuring long-lasting freshness.

Simply apply the product according to the instructions provided with each purchase. Depending on the application area, you may need to adjust the amount and frequency. For best results, follow the guidelines to ensure optimal effectiveness.

Absolutely! We offer custom-tailoring options to meet specific requirements for various applications, including homes, commercial spaces, agricultural facilities, vehicles, and more. Contact our customer service team to discuss your needs and explore customization options that best fit your situation.

To request a custom blend or formulation, please reach out to our customer service team with details about your requirements. We will work with you to create a solution that meets your unique needs and preferences. We offer a small variety of scents that may be added to the product to suit your needs.

Customization may involve additional costs, depending on the complexity and specific requirements. Our team will provide a detailed quote and discuss any extra charges before proceeding with your custom order.

Shipping, Delivery, & RETURNS

We offer a range of shipping options to meet your needs, including standard, expedited, and express delivery. Shipping costs and times vary based on your location and the shipping method chosen.

Once your order has shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through our courier’s website.

We accept returns within 30 days of purchase, provided the product is unused and in its original packaging. To initiate a return, please contact our customer service team for instructions.

 

**Q: How do I get a refund?**  

A: Refunds are processed once we receive and inspect the returned item. The refund will be issued to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account.

Refunds are processed once we receive and inspect the returned item. The refund will be issued to the original payment method. Please allow 5-7 business days for the refund to be reflected in your account.